At Acetop Financial Limited(“Acetop”), we understand the importance of your privacy and take data security very seriously. We want you to feel comfortable opening a trading account with us, and it is our duty to respect each the confidentiality your information and the privacy over your details. Acetop will only collect and use your information where we have lawful grounds and legitimate business reasons to do so.
This notice, in accordance with the principles of the Data Protection Act 2018, provides indication on how we use your personal information, how we ensure we protect your personal data at all times and how we ensure it remains confidential, whilst assuring we always respect your privacy.
What personal data do we collect from you?
Whether you are an actual client or potential client of ours, you may provide us with information in several ways by using website, account opening applications, webinar sign-up, subscribing to newsletters/updates or by corresponding with us either electronically, by phone or via email. This may consist of information you provide when registering to use our website, subscribing to any of the services and products we offer or if you report a problem with the website. We may also collect this information from external resources.
The information we collect, but is not limited to, is:
- - Name, Address, Phone number and email address;
- - Gender and date of birth;
- - Passport and Tax Identification number;
- - Financial information (in order to comply with our regulatory demands) such as annual income, wealth, available risk capital as well as information about your assets and liabilities, trading statements, tax and financial statements, and account balances;
- - Employment and income information;
- - Technical information such as the IP address, login information, browser type and version, time zone setting, operating system and platform, browser plug-in types;
- - Any other similar information.
When you are a client of ours we keep records of your trading activity, comprising of:
- - The products you traded and how they performed
- - The interest or inclination to trading particular types of products
- - The amount you invested in your accounts, and a history of the trades made.
Please note that we will never store your card details or any other information that we do not require for regulatory purposes.
Use of Cookies
We use cookies to analyse our website and improve your experience of our site. Cookies allow us to better know our customers, helps us provide a more relevant and effective experience which caters to your website’s needs and preferences. It enables us to make improvements and provide a better customer experience to all our customers. For further information on Acetop’s use of cookies, please look at our ‘Cookie Policy’ which can be accessed via our website.
What we use of your personal data for?
We use information held about you in the following ways:
- - To evaluate whether the services we offer are appropriate for you use and your eligibility;
- - To verify your identity and background before we conduct business with you;
- - To create your account and provide you with the services and products we offer, and you request from us;
- - To ensure we comply with our regulatory obligations;
- - To handle any complaints or queries we receive from you;
- - To notify you about changes to our services and products;
- - To improve our website and services;
- - To provide you with information about the services we offer that may correspond with those you have already enquired about or may be of interest to you.
Who may we disclose personal information to?
We will endeavour to maintain your information in accordance with our internal policies governing the use and disclosure of confidential information and will only use it for the stated purpose. We will not share this information with any third party outside of Acetop, other than with the relevant Service Providers to enable them to assist in providing, maintaining and operating the Trading Services, unless we have your prior permission to do so or are required to do so by law. We do not sell, warrant, license or else provide your personal data to any third parties for any marketing purpose. However, we may share your information with:
- - Any Regulatory, governmental or law enforcement bodies as required by law;
- - Any member of our group (as defined in the UK Companies Act such as our subsidiaries, our ultimate company and its subsidiaries, and successors in title to our business);
- - Other parties such as professional advisors like our solicitors in the case of any compulsory legal proceedings, or in order to ascertain, exercise or defend our legal rights, our auditors and accountants so as to adhere to our regulatory and financial reporting obligations;
- - Any introducing brokers or affiliates whom we have a mutual relationship with;
- - Any service providers for or behalf of us like our insurers, agents, subcontractors or suppliers such as companies that assist us with data or help verify your identity (These providers serve the sole purpose of using your information for the purpose other than to use your information for the services they provide to us);
- - Anybody authorised by you.
Details of the purposes for collecting Personal Data are set out in our Data Protection registration with the ICO under Registration Number: ZA231375.https://ico.org.uk/ESDWebPages/Entry/ZA231375
Any personal information you provide to us through this website will be dealt with in accordance with our Privacy Policy, the Terms and Conditions of use of this website and any signed authority form that you give to us.
How long we will retain your data for?
We will only retain your personal information for as long as we reasonably require it for legal or business purposes. When we consider that personal information is no longer needed, we will remove any personal data that will identify you or we will securely destroy the records. This could be a period of five years after our business relationship with you has ended.
However, we may need to maintain records for a significantly longer period of time. In determining data retention periods, we will take into consideration local laws, contractual obligations, and requirements of industrial regulations. For example, where we hold any personal information in the form of a recorded communication, by telephone, electronic, in person or otherwise, this information will be held in line with local regulatory requirements which will either be 5 years or 10 years after our business relationship with you has ended.
Where you have opted out of receiving marketing communications, we will hold your details on our suppression list so that we know you do not want to receive these communications.
Security of your information
Protecting the confidentiality of your personal information is of paramount importance to us here at Acetop. We have in place both technical and organisational measures to guarantee your information is kept safe and secure. Our staff are trained to ensure client information is respected and handled appropriately, ensure the data of the client is confidential and the privacy of client is maintained. Any breaches of your privacy will be taken treated severely and will result in penalties, including dismissal and termination of contract where necessary.
What are your rights?
Your rights and access to information
You are not obliged to submit the requested personal information to us, however failure to reveal your personal information if we request it, may consequence in being unable to offer you with the products or services we offer.
The website may often contain links from and to other websites of either our partners, affiliates or advertisers, if you decided to click and follow the link, please be aware these websites have their own privacy policies, and we are not held accountable for these policies. Please always verify these polices before any personal information is submitted to these sites.
The Data Protection Act provides you the right to access the information we hold about you. You have the right to request assess that information free of charge, we will endeavour to process your request within one calendar month. If your request is complex, we may take longer in which case we will advise you of the extra time required.
Your right to rectify
We ask that you promptly notify us of any changes to your personal information that Acetop holds about you. This ensures that your personal information is up to date and enables us to keep you informed of any updates or changes related to your account.
If any of the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified. Please contact us.
Your right to erasure, object or restrict
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.
There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.
You can ask us to restrict the use of your personal information if:
it is no longer necessary in relation to the purpose for which it was originally collected/processed;
the individual objects to the processing and there is no overriding legitimate interest for continuing the processing;
- - The data is inaccurate;
- - It has been used unlawfully and the you don’t us to delete and requests restriction instead;
- - It not relevant any more, but you want us to keep it for use in legal claims.
If you want to object to how we use your data or ask us to delete it or restrict how we use it or, please contact us.
Your right of data portability
Under the General Data Protection Regulation (679/2016), you have the right to obtain personal information you have with us and to reuse it elsewhere or ask us to transfer this to a third party of your choice. We will endeavour to process your request within one calendar month.
Your right related to automated decision making including profiling
If we have made a decision about you based solely on an automated process (e.g. through automatic profiling) that affects your ability to use the services or has another significant effect on you, you can ask to not to be subject to such a decision unless we can demonstrate to you that such decision is necessary for entering into, or the performance of, a contract between you and us. Even where a decision is necessary for entering into or performing a contract, you may contest the decision and require human intervention.
Transfer outside of the European economic area
We may transfer your personal information outside the European Economic Area to other Acetop Group companies as well as processors who are engaged on our behalf (‘Transferees’). To the extent we transfer your information outside the European Economic Area, we will ensure that the transfer is lawful and that there are appropriate security arrangements. In order to transfer personal information to third parties in territories that do not have a finding of adequacy by the applicable authority and regulations, we enter into agreements with the Transferees ensuring appropriate and suitable safeguards based on standard contractual terms adopted by the European Commission.
Changes to our Privacy Policy
Please note we regularly review our privacy policy and any changes made in the future will be posted on this page, and were we deemed appropriate, notify you on the change via email. Changes are effective once they are posted on our website, and if you continue to use our services, you consent that you agree and acknowledge those changes. We recommend to frequently check for any updates or changes to our privacy policy.
How to withdraw your consent
You can withdraw your consent at any time. Please contact us if you want to do so. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
Contacting us
If you wish to contact us with regards to our Privacy Policy or your data, you can email us at cs@acetop.uk or write to us at: Acetop Financial Limited, 1st Floor, 13 St Swithin's Lane, London, EC4N 8AL.
What if you have a complaint?
If you have any concerns regarding our privacy practices or you have a complaint, please contact us via the method outlined above.
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with our data authority, the Information Commissioner’s Office (ICO). You can find more details on this via the ICO website at https://ico.org.uk/make-a-complaint/ or by calling their helpline on +44 (0)303 123 1113.
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