If your funds have been processed via bank transfer and have not been received after 5 business days, please contact our Client Service department.
If your funds have not been received after 10 business days, please contact our Client Service department so we can investigate the matter with the card processing company.
Once a card has been cancelled, banks permit refunds to still be transferred to the account. It takes a while longer for your funds to be received, however, your bank will redirect the funds to your new card even if it was cancelled.
If the bank account connected to the card you used to deposit has been closed, please provide the bank closure letter to our Client Services team as proof so we can review. Once confirmed that no funds can be sent to that account, you will be permitted to withdraw via a different payment method pending approval.
Acetop does not charge for any deposits above the minimum threshold of £100/$150/€150 depending on the currency of your account. However, bank charges may apply so please check with your card/bank issuers before making a deposit.
There are no charges for withdrawals.
Click on the ‘Account History’ tab in the Terminal Box, right click with your mouse on this section so a new window can appear. Select the time period desired and left click with your mouse.
If the Terminal Box is not visible, press CTRL + T to open.
When you log out of MT4, your open positions stay open until a stop loss has been hit or a margin call has occurred.
Note: Any trailing stops set will not stay open if you close your MT4 platform.
Yes, it is possible to use robots on the MT4 platform.
Note: These are not provided by Acetop, therefore if there are any issues which are robot related; we will unfortunately not be able to offer any assistance as these are offered by third party providers.
Normally this could be due to your internet connection. The MT4 platform requires constant internet connection at all times in order to update prices throughout operating hours. In some cases, you may need to uninstall and then reinstall the platform as this may be due to an incomplete download.
If you have issues with the platform not working, you can contact the Client Services team on +44 (0) 20 7382 1710 for assistance.
Operating system: Windows 98, 2000 / XP / Vista.
Processor: 2.0 GHz or faster CPU.
RAM: 512 MB RAM (1 GB recommended)
Storage: 256 MB of Ram or more
Internet: Modem / connection speed 36.6 Kbps or faster
The server you chose depends on the type of account you wish to open and trade on. If you are logging into your Demo account please type in your demo account login details and choose the AcetopFinancial-Demo Server.
If you wish to trade on your Live account, please type in your Live account details and choose the AcetopFinancial-Live01 Server.